Support
JM Personal Trainer is the official mobile app for active coaching clients of João Mealha / JM Fitness. This page helps you with common questions about the app, your account and your data.
Contact
For account access, subscription status, coaching questions or technical issues, contact your personal trainer or email us directly.
Common questions
- I cannot sign in
- Confirm the email address registered by your coach and your password. Use “Forgot password” in the app if needed. If your subscription is inactive, access may be restricted until payment is resolved — contact your coach.
- Notifications are not working
- Enable notifications in your phone settings and inside the app under Settings → Notifications. Push notifications are optional; core features work without them.
- Posture photos
- Allow camera or photo library access when prompted. Photos are encrypted and reviewed only by authorised coaching staff.
- Who can use this app?
- Only clients with an active coaching account created by the coach. There is no public sign-up in the app.
Delete your account
To request deletion of your account and all associated data, email joao.mealha97@gmail.com with the subject “Account Deletion Request” and include the email address registered on your account. We process requests within 5 business days.